FAQ&A

Frequently Asked Questions and Answers

I spend a lot of my day helping families via email or over the phone. I know you have allot of questions and I know how important the piece of jewellery you choose is and that it must be just "right"

I think even harder than choosing sometimes is the posting of ashes, I think all of you that do post me small portions are so brave and I thank you for trusting me so much to make the jewellery that will honour our loved one. It is a true privilege to help.

I just want to cover a few regular questions today and finish the blog with a copy of the FAQ&A from my website.

Yes I post overseas I had received and posted back ashes and hair from all corners of the world.

Best mailing procedure
All ashes and hair are sent registered mail so must be signed for. The average postage time is two weeks. If you want express courier services it is more expensive but will get to and from in less than 5 days

The best way to post ashes is in a small plastic zip lock bag. Only about a teaspoon is required or not even that depending on the piece of jewellery and I will return to you what is not used.

I recommend you do not handle the ashes yourself please have a family member or trusted Friend do this for you.

Postal address is
Sue-Ella Signatures
P O Box 122
Jimboomba Qld 4280
Australia

Postage in Australia express is $9.90 Platinum express to sign for $15.00


International options 

Normal post not signature or tracking $10 takes 2 to 3 weeks 
Registered international post can be tracked and has to be signed for $25 and will take 2 to 3 weeks 
International express courier can be tracked and has to be signed for $55 and takes 7 to 10 days 


Yes I do have some pieces that you can fill yourself. However all lockets and handmade pieces I must seal for you.

Fingerprint, Hand and footprint jewellery is also available world wide we can work together on options that suit you. I will post more about these options soon.

Most recently I have started working with the most talented jeweller's I could find, so more of the one off creations available that were once only available in fine silver are now also available in 9ct yellow gold, prices will depend on the weight and size of the jewellery

Yes jewellery can be payed off in a lay by type style all I do is email you an invoice for pay pal or with my account details and you can pay as you can. I must hold onto the jewellery until payments are complete but I know this system can help families ♥

Below is the FAQ&A's from my Website

Please always feel free to email me
sue@sueellasignatures.com.au

Love and Light

"Imaginary Friends?"

"Imaginary Friends?"

I was organizing dinner and watching TV the other day and we have this quiz show in Australia called Millionaires Hot Seat. Not a show I normally watch but it was on anyway. This show has a host called Eddie lets not get into our opinion of him as that is not what this post is about.

Anyway Eddie the host was talking to one of the contestants and it was all a big joke as they talked about the contestants "imaginary Friend" he had as a kid, she was a fairy and her name was Glenda (don't remember the name I am drawing from Wizard of OZ for this one) it is not relevant anyway what her name was. What is relevant is they proceeded to go on and laugh at "imaginary friends" and how all kids seem to have them and that we grow out of them. Joke Joke Joke.

Well I don't find anything funny at all about imaginary Friends in fact I envy the children that have the innocence to see them and talk and play with them. It is only as we grow older that we are taught and told they are not real by ignorant people. Who is to say that these "friends" are not our guides our lost family members from years ago or our Guardian Angels who for a short few years relish in the love that they are truly able to be seen and heard by us. I have known too many children that imaginary friends bare striking similarities and names to lost family members that they would never have met or known about. Make a place for them in your home and heart and if need be at the dinner table.

I think too many dreams of children are squashed by those that "know better than them". We can all, if we listen hard enough even as adults hear our old friends the ones we knew as children trying to contact and talk to us. Some of us call it "intuition" or "Gut feelings" we know we need to trust and listen more.

All this got me to remembering my favorite book of all time. A book that is of few words has many lovely images and only takes about 5 minutes to read, however it's contents will stay with you a lifetime. I have it on a stand in my lounge room and when I have really had a bad day and need some reminding that I am never alone I read this book. It is called "Peace Angels" by Antoniette Sampson please if you would like one just Google or look in your favorite on line book store you will find it. I have given it as a gift to so many and you should truly give it as a gift to yourself and your soul.

To sum it up briefly as I do not want to take away from its beauty when you read it. Oh and if you do have tissue ready. I will now do some brief quotes from it.

It starts at your birth

"When I came here the landing was very soft. I remember you were there with me, I opened my eyes hello"

"I always saw you, you and your friends"

"I was giddy with the light, I could climb mountains, I could fly, I was a King"

Then as you get older in this book and age a little

"Where did you go?"

"I had teacher now, teachers I could see, they told me you only existed in books"

"That real people knew better than to believe in fantasy"

Then later in this Little book as you journey though life and you learn to listen within yourself again it goes onto say

"Oh I missed you so much. But I was always here I never went away. who made the slippery rocks dry, who made the waves softer,who stopped the car"

"you are never alone"

"I have never left you, I will never leave you, we are together always every step, every breath, until the last, and when you leave I will come with you, on another adventure"

I will finish with a quote from the inside cover of this beautiful book

"I believe that peace
begins in your mind,
in your heart, and
lives all around you.
Remeber, Peace is on your lips and in your
hands" Antoinettet Sampson

Love and Light and Happy Listening